Mystery Shopping
Mystery Shopping is a unique way of seeing your business from a customer’s point of view, this view is crucial if you have the desire to improve in areas that are of concern or discover areas of concern that you are not aware exist. We specialise in working with each Owner/Manager to create a bespoke plan and course of action to determine your exact requirements. This way we can tailor make an individual package that is right for you and your business.
Perhaps you are an absent owner? If you are, then a Mystery Shopping experience will give you an insight into your business that would otherwise be impossible to do. Even if you are working full time in your business or in attendance, you will certainly miss important aspects of the business that could make the difference to your Customers.
Customers expect more and more with each passing year, good customer service is rarely enough, we need to show customers that we genuinely care about them, we empathise with them and we extend exceptional customer service for the whole of their journey from the very start to the very end, and then beyond that. By booking a mystery shopping experience with us, we can deliver the intimate and finer details that will provide a valuable insight into your business.
Honesty and integrity, submitting true and honest findings will be in the foremost of our minds when completing your mystery shopping experience. These findings which can be both negative and positive will help you move forward in a positive and productive way. We pride ourselves in the accuracy of our work, which will ensure that the correct data is fed back to you, the owner.
With this information you will be in a position to view your business from the most important person in your business…The Customer.
Contact us to talk further about your requirements and to book one of our Mystery Shoppers.