therefore excellence then,
is not an act, but a habit.”
- Aristotle
In-Salon App and Retail Assistant
think of you and your salon?
build their brand, retain loyal clients and reward client loyalty.
Collectively we have over 50 years in the sales, retail, hairdressing salons and customer facing industries.
Working as a team we are able to pool our knowledge and cover all areas of client satisfaction, exceptional customer service, body language and mystery shopping.
Our E learning modules are Salon based and have been written with the hairdressing industry in mind but we can also work in all business sectors where exceptional customer service is important. Any industry where Customers are met, greeted and dealt with on a face to face basis.
Why Exceptional Customer Service is important?
Customers are willing to pay more for a better experience, this is a proven fact!
Focusing on the customer experience isn’t just the latest trend — it’s also smart business. Making every touchpoint great doesn’t just make customers love you, it can also increase your profits. Surveys have shown that 86% of consumers would pay more for a better experience. Either way, good customer service experiences will benefit your bottom line figures.
OUR SERVICES
Business Appraisal
The importance of a business appraisal is to evaluate a business.
This can be done without the need to pay attention to the ‘monetary cost’ although it is directly affected. To put a value on a business in terms of customers is a more valuable way of determining where the business is currently positioned and where it can progress. Every business has a future, and with our in-depth consultation we can assist in the process of this journey.
Rebranding and
Brand Awareness
Being brand aware is a positive step towards success for your business, building a brand is our expertise, having a…
Print Solutions and
Business Branding
Think branding doesn’t impact your company’s bottom line? Think again…
Body Language
Specialists
What is body language? It is using communication in a non-verbal way. Body language comprises almost 80% of human…
Web Design and
App Solutions
A modern and user-friendly website is an important tool in running a successful business. Learn more here…
Mystery
Shopping
Mystery Shopping is a unique way of seeing your business from a customer’s point of view, this view is crucial if you have the desire to improve in areas that are of concern, or discover areas of concern that you are not aware exist.
OUR COURSES
Face to Face Exceptional Customer Service Training CPD Accredited courses from £99pp inc VAT
Our courses have been designed with the Clients journey in mind, how we can improve our relationships with our clients and make their experiences so good that they become ambassadors for you and your salon.
Exceptional Customer
Service E Learning Courses from £65 inc VAT
We have created 8 E learning modules for our exceptional customer services course, each module can be purchased separately but in order that you learn to the best of your ability, we recommend purchasing all 8 modules.
