Serving the Hair & Beauty industry
with Exceptional Customer Service Training
and Business solutions
“We are what we repeatedly do,
therefore excellence then,
is not an act, but a habit.”

- Aristotle
OUR COURSES **Exceptional Customer Service E Learning Modules from £99.00 +VAT **Salon environment coaching - Team coaching - Day courses at our venue Contact us now for more details on how we can help you grow your business. CONTACT US Mystery Shopping from £49.99 +VAT Pressure test your business NOW Contact us now for more information CONTACT US Exceptional Customer Service
In-Salon App and Retail Assistant
Do you care what your clients
think of you and your salon?
Would you like detailed feedback instantly? Contact us now for more information CONTACT US
Welcome to the Client Loyalty App The App is designed for Hair & Beauty salons, Barbershops, Aesthetic Practitioners and businesses that want to gain immediate feedback,
build their brand, retain loyal clients and reward client loyalty.
• Build your brand FIND OUT MORE Why an App? • Gain valuable feedback • Reward loyal clients • Client retention • Green credentials


Collectively we have over 50 years in the sales, retail, hairdressing salons and customer facing industries.

Working as a team we are able to pool our knowledge and cover all areas of client satisfaction, exceptional customer service, body language and mystery shopping.

Our E learning modules are Salon based and have been written with the hairdressing industry in mind but we can also work in all business sectors where exceptional customer service is important. Any industry where Customers are met, greeted and dealt with on a face to face basis.

Why Exceptional Customer Service is important?

Customers are willing to pay more for a better experience, this is a proven fact!

Focusing on the customer experience isn’t just the latest trend — it’s also smart business. Making every touchpoint great doesn’t just make customers love you, it can also increase your profits. Surveys have shown that 86% of consumers would pay more for a better experience. Either way, good customer service experiences will benefit your bottom line figures.


Business Appraisal

The importance of a business appraisal is to evaluate a business.

This can be done without the need to pay attention to the ‘monetary cost’ although it is directly affected. To put a value on a business in terms of customers is a more valuable way of determining where the business is currently positioned and where it can progress. Every business has a future, and with our in-depth consultation we can assist in the process of this journey.

Rebranding and
Brand Awareness

Being brand aware is a positive step towards success for your business, building a brand is our expertise, having a…

Print Solutions and
Business Branding

Think branding doesn’t impact your company’s bottom line? Think again…

Body Language

What is body language? It is using communication in a non-verbal way. Body language comprises almost 80% of human…

Web Design and
App Solutions

A modern and user-friendly website is an important tool in running a successful business. Learn more here…


Mystery Shopping is a unique way of seeing your business from a customer’s point of view, this view is crucial if you have the desire to improve in areas that are of concern, or discover areas of concern that you are not aware exist.


Face to Face Exceptional Customer Service Training CPD Accredited courses from £99pp inc VAT

Our courses have been designed with the Clients journey in mind, how we can improve our relationships with our clients and make their experiences so good that they become ambassadors for you and your salon.

Exceptional Customer
Service E Learning Courses from £65 inc VAT

We have created 8 E learning modules for our exceptional customer services course, each module can be purchased separately but in order that you learn to the best of your ability, we recommend purchasing all 8 modules.



“Our In-Salon training with Midas was a great experience for the new member of staff, a well delivered personal service. We will certainly repeat and would highly recommend”