About this course
We have designed this course to provide in-depth education and an insight into exceptional customer service and the highest levels of service that we should all be offering our clients in the salon.
The course is made up of:
The introduction to Exceptional Customer Service E Learning experience and a further 8 Modules.
Module 1: Meet greet & First impressions
Module 2: Dealing with difficult situations and unhappy clients
Module 3: The Consultation
Module 4: The Back was and Etiquette
Module 5: Retail, Up-selling and Educating your Client
Module 6: The commitment and the Re-Book
Module 7: Building your Column
Module 8: Going the extra Mile for your client
The Modules depict the clients journey through the salon, and shows how we can offer an exceptional client experience in the salon environment every single day.